Term Conditions Page

Terms & Conditions

Welcome to Nexus Mart Limited! These terms and conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms. Please read them carefully.

1. General Information

• Nexus Mart Limited is an online-based e-commerce platform in Bangladesh, offering a reliable and secure shopping experience.
• By using our website, you confirm that you are at least 18 years old or have parental/guardian consent to use the platform.
• We reserve the right to modify these terms at any time. Changes will be effective upon posting on our website.

2. User Accounts & Security

• To shop with us, you may need to create an account with accurate and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any unauthorized use of your account must be reported to us immediately.

3. Ordering & Payment

• All orders are subject to availability and confirmation.
• We accept multiple payment methods, including cash on delivery (COD), mobile banking, and online payment gateways.
• Once an order is placed, we will provide an estimated delivery time. Delays may occur due to unforeseen circumstances.
• Nexus Mart Limited reserves the right to cancel any order due to fraudulent activity, pricing errors, or other valid reasons.

4. Pricing & Promotions

• Prices listed on our website are final and inclusive of applicable VAT/taxes unless stated otherwise.
• We reserve the right to change prices at any time without prior notice.
• Discounts and promotional offers are subject to specific terms and may be withdrawn at any time.

5. Shipping & Delivery

• We deliver across Bangladesh using trusted courier partners.
• Delivery times vary based on location and product availability.
• If a delivery attempt fails due to incorrect information or absence of the recipient, re-delivery charges may apply.

6. Returns, Refunds & Cancellations

• Returns: Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect.
• Refunds: Eligible refunds will be processed within 7-10 working days after product inspection.
• Cancellations: Orders can be canceled before they are shipped. Once shipped, cancellation is not possible.

7. Product Warranty & Authenticity

• Nexus Mart Limited guarantees the authenticity of all listed products.
• Warranty policies vary by product and brand; specific warranty details are mentioned in the product description.

8. Prohibited Activities

You agree NOT to:

• Use our website for any fraudulent or illegal activity.
• Misuse discount offers, vouchers, or referral programs.
• Copy, distribute, or exploit our content without permission.

9. Limitation of Liability

• Nexus Mart Limited is not liable for indirect, incidental, or consequential damages resulting from the use of our website.
• While we strive to provide accurate information, we do not guarantee that all content is free from errors.

10. Privacy Policy

• Your personal information is collected and stored securely as per our Privacy Policy.
• We do not share or sell customer data to third parties without consent.

11. Governing Law & Dispute Resolution

• These terms are governed by the laws of Bangladesh.
• Any disputes shall be resolved through negotiation, failing which they will be settled under the jurisdiction of the courts in Dhaka, Bangladesh