Return and Refund Policy

1. Eligibility for Returns

You may request a return under the following conditions:
✅ The item is defective, damaged, or incorrect upon delivery.
✅ The item is unused, unworn, and in its original packaging with all tags intact.
✅ The return request is made within 7 days of receiving the product.

Non-Returnable Items:
❌ Perishable goods (e.g., food, flowers)
❌ Personal care items (e.g., cosmetics, hygiene products)
❌ Digital goods and gift cards
❌ Customized or made-to-order products

2. How to Request a Return

1️⃣ Contact our Customer Support via [email/phone/live chat] with your order details.
2️⃣ Provide clear photos of the product showing the issue.
3️⃣ Once approved, we will arrange a return pickup or guide you to ship the item back.

3. Refund Process

• Upon successful return, refunds will be processed within 7-10 business days.
• The refund will be issued to your original payment method or as a store credit, based on your preference.
• If your order was paid via Cash on Delivery (COD), refunds will be made via bank transfer or mobile banking (Bkash/Nagad/Rocket).

4. Exchange Policy

• If you prefer an exchange instead of a refund, we will send a replacement once the returned item is received and inspected.
• Exchanges are subject to stock availability.

5. Order Cancellation

• Orders can be canceled before shipment for a full refund.
• If the order has already been shipped, you may refuse delivery, and a refund will be processed once we receive the returned package.